COURSE DESCRIPTION Explores the management of human resources, with particular focus on health care services environments. It is designed to provide an understanding of the key concepts, principles, and practices of Human Resource Management. Topics include recruitment, selection, and retention practices, performance evaluation, employee training and development, compensation and benefits issues, promotion, job design and analysis, legal issues affecting the health care workplace, management / labor relations, and workplace safety within contemporary health care services organizations. Trends in human resource management in health care are also addressed. INSTRUCTIONAL MATERIALS Required Resources Fallon Jr., L. F., & McConnell, C. R. (2014). Human resource management in health care: Principles and practice, 2nd edition. Burlington, MA: Jones and Bartlett. Learnscape 1.0. (2013) Sudbury, MA: Jones & Bartlett Learning. Supplemental Resources Dotson, E., & Nuru-Jeter, A. (2012). Setting the stage for a business case for leadership diversity in healthcare: History, research, and leverage. Journal of Healthcare Management, 57(1), 35-44. O’Donnell, D. M., Livingston, P. M., & Bartram, T. (2012). Human resource management activities on the front line: A nursing perspective. Contemporary Nurse: A Journal for the Australian Nursing Profession, 41(2), 198-205. Society for Human Resource Management. (2013). General format. Retrieved from http://www.shrm.org/Pages/default.aspx Wolf, J. A. (2011). Organization development in healthcare: Conversations on research and strategies. Emerald Group Publishing. COURSE LEARNING OUTCOMES 1. Analyze the unique aspects of managing human resources (HR) in health care organizations. 2. Evaluate the effects of major employment laws on HR functions in health care organizations. 3. Develop the key components of an employment agreement. 4. Evaluate the competencies necessary for effective health care human resources management. 5. Demonstrate the importance of HR as a strategic partner in health care organizations. 6. Examine the influence of the Joint Commission on the development of job descriptions and performance management programs. 7. Propose ways that job performance and training can be integrated. 8. Analyze the challenges that confront health care employers in providing competitive compensation and benefit programs. 9. Analyze the objectives and methods of an effective performance appraisal process. 10. Develop an effective interview and selection process that meets the requirements of employment laws and regulations. 11. Examine the nature of safety, health, and security in the health care workplace. 12. Examine the challenges of establishing effective employee relations in health care organizations. 13. Determine how to effectively manage behavior and performance-based employee issues. 14. Analyze the impact of labor unions on the health care industry. 15. Use technology and information resources to research issues in health services human resource management. 16. Write clearly and concisely about health services human resource management using proper writing mechanics. WEEKLY COURSE SCHEDULE The standard requirement for a 4.5 credit hour course is for students to spend 13.5 hours in weekly work. This includes preparation, activities, and evaluation regardless of delivery mode. Week Preparation, Activities, and Evaluation Points 1 Preparation • Reading(s) o Chapter 1: An Overview of Human Resources o Chapter 2: How Human Resources Fits into an Organization o Chapter 3: The Legal Framework of Contemporary Human Resources • Scenarios (See Faculty Notes for more details) o View the Learnscape scenario titled “Learnscape 1: More Help Needed – Now!” located in Blackboard (Week 1). Be prepared to discuss. Note: Assessments built into the Learnscape scenarios are not required or tracked and do not affect the overall evaluation of this course. o View the Learnscape scenario titled “Learnscape 2: Tough Dad Approach” located in Blackboard (Week 1). Be prepared to discuss. Note: Assessments built into the Learnscape scenarios are not required or tracked and do not affect the overall evaluation of this course. Activities • Discussion Evaluation • None 20 2 Preparation • Reading(s) o Chapter 4: Human Resource Activities and Managers o Chapter 5: The Manager-Employee Relationship • Scenario (See Faculty Notes for more details) o View the Learnscape scenario titled “Learnscape 3: The Silent Group” located in Blackboard (Week 2). Be prepared to discuss. Note: Assessments built into the Learnscape scenarios are not required or tracked and do not affect the overall evaluation of this course. Activities • Discussion Evaluation • None 20 3 Preparation • Reading(s) o Chapter 6: Position Descriptions o Chapter 7: Employee Training o Chapter 8: Compensation and Benefits Activities • Discussion Evaluation • Quiz 1: Chapters 1 through 5 20 50 4 Preparation • Reading(s) o Chapter 9: Performance Appraisals o Chapter 10: Succession Planning Activities • Discussion Evaluation • Assignment 1: Health Care Human Resources Management 20 240 5 Preparation • Reading(s) o Chapter 11: Department Managers and the Recruiting Process o Case Study: “Didn’t Cut It? Hire Another” (located in Chapter 11) o Chapter 12: Civil Service Systems o Chapter 13: Conducting a Successful and Legal Selection Interview Activities • Discussion Evaluation • Quiz 2: Chapters 6 through 10 20 50 6 Preparation o Chapter 14: Managers and Employee Problems o Chapter 15: Addressing Problems before Taking Critical Action Activities • Discussion Evaluation • None 20 7 Preparation • Reading(s) o Chapter 16: Documentation o Case Study: “Relax, It’s Only a Little Paperwork” (located in Chapter 16) o Chapter 17: Terminating Employees • Scenario (See Faculty Notes for more details) o View the Learnscape scenario titled “Learnscape 4: The Repeat Offender” located in the Blackboard (Week 7). Be prepared to discuss. Note: Assessments built into the Learnscape scenarios are not required or tracked and do not affect the overall evaluation of this course. Activities • Discussion Evaluation • Quiz 3: Chapters 11 through 16 20 60 8 Preparation • Reading(s) o Chapter 18: Case Study: Balancing Needs o Chapter 19: Relations with Labor Unions Activities • Discussion Evaluation • Assignment 2: Human Resources Policies and Procedures 20 320 9 Preparation • Reading(s) o Chapter 20: Directions in Employee Relations o Chapter 21: Human Resources Arbitration Activities • Discussion Evaluation • None 20 10 Preparation • Reading(s) o Chapter 22: Using Human Resource Consultants o Chapter 23: Maintaining an Effective Human Resources Department Activities • Discussion Evaluation • Assignment 3: Human Resources Planning and Employee Relations 20 360 11 Preparation • Reading(s): None Activities • Discussion Evaluation • Quiz 4: Chapters 17 through 23 20 60 GRADING SCALE – GRADUATE Assignment Total Points % of Grade Assignment 1: Health Care Human Resources Management 240 18% Assignment 2: Human Resources Policies and Procedures 320 24% Assignment 3: Human Resources Planning and Employee Relations 360 26% Quiz 1 (open book – 1 attempt with a 2-hour time limit) • Chapters 1-5 (20 questions worth 2.5 points apiece) 50 3.5% Quiz 2 (open book – 1 attempt with a 2-hour time limit) • Chapters 6-10 (20 questions worth 2.5 points apiece) 50 3.5% Quiz 3 (open book – 1 attempt with a 2-hour time limit) • Chapters 11-16 (24 questions worth 2.5 points apiece) 60 4.5% Quiz 3 (open book – 1 attempt with a 2-hour time limit) • Chapters 17-23 (24 questions worth 2.5 points apiece) 60 4.5% Participation (11 discussions worth 20 points apiece) 220 16% Totals 1,360 100% Points Percentage Grade 1,224 – 1,360 90% – 100% A 1,088 – 1,223 80% – 89% B 952 – 1,087 70% – 79% C Below 952 Below 70% F Labs Learnscape Labs are used throughout this course to promote advanced learning opportunities. Learnscape Labs student login instructions: • Students must access the Learnscape Labs through Blackboard. A link is provided within each week that students use the lab for direct access to the virtual environment. For Learnscape Labs technical questions, Learnscape Labs Support is available at (866) 601-4525 or you may submit a ticket online at http://www.jblcourses.com/techsupport.

 
 

COURSE DESCRIPTION

Explores the management of human resources, with particular focus on health care services environments. It is designed to provide an understanding of the key concepts, principles, and practices of Human Resource Management. Topics include recruitment, selection, and retention practices, performance evaluation, employee training and development, compensation and benefits issues, promotion, job design and analysis, legal issues affecting the health care workplace, management / labor relations, and workplace safety within contemporary health care services organizations. Trends in human resource management in health care are also addressed.

 

INSTRUCTIONAL MATERIALS

Required Resources

Fallon Jr., L. F., & McConnell, C. R. (2014). Human resource management in health care: Principles and practice, 2nd edition. Burlington, MA: Jones and Bartlett.

 

Learnscape 1.0. (2013) Sudbury, MA: Jones & Bartlett Learning.

 

Supplemental Resources         

Dotson, E., & Nuru-Jeter, A. (2012). Setting the stage for a business case for leadership diversity in healthcare: History, research, and leverage. Journal of Healthcare Management, 57(1), 35-44.

 

O’Donnell, D. M., Livingston, P. M., & Bartram, T. (2012). Human resource management activities on the front line: A nursing perspective. Contemporary Nurse: A Journal for the Australian Nursing Profession, 41(2), 198-205.

 

Society for Human Resource Management. (2013). General format. Retrieved from http://www.shrm.org/Pages/default.aspx                                       

 

Wolf, J. A. (2011). Organization development in healthcare: Conversations on research and strategies. Emerald Group Publishing.

 

COURSE LEARNING OUTCOMES

  1. Analyze the unique aspects of managing human resources (HR) in health care organizations.
  2. Evaluate the effects of major employment laws on HR functions in health care organizations.
  3. Develop the key components of an employment agreement.
  4. Evaluate the competencies necessary for effective health care human resources management.
  5. Demonstrate the importance of HR as a strategic partner in health care organizations.
  6. Examine the influence of the Joint Commission on the development of job descriptions and performance management programs.
  7. Propose ways that job performance and training can be integrated.
  8. Analyze the challenges that confront health care employers in providing competitive compensation and benefit programs.
  9. Analyze the objectives and methods of an effective performance appraisal process.
  10. Develop an effective interview and selection process that meets the requirements of employment laws and regulations.
  11. Examine the nature of safety, health, and security in the health care workplace.
  12. Examine the challenges of establishing effective employee relations in health care organizations.
  13. Determine how to effectively manage behavior and performance-based employee issues.
  14. Analyze the impact of labor unions on the health care industry.
  15. Use technology and information resources to research issues in health services human resource management.
  16. Write clearly and concisely about health services human resource management using proper writing mechanics.

 

WEEKLY COURSE SCHEDULE

The standard requirement for a 4.5 credit hour course is for students to spend 13.5 hours in weekly work.  This includes preparation, activities, and evaluation regardless of delivery mode.

Week Preparation, Activities, and Evaluation Points
1 Preparation

  • Reading(s)
    • Chapter 1: An Overview of Human Resources
    • Chapter 2: How Human Resources Fits into an Organization
    • Chapter 3: The Legal Framework of Contemporary Human Resources
  • Scenarios (See Faculty Notes for more details)
    • View the Learnscape scenario titled “Learnscape 1: More Help Needed – Now!” located in Blackboard (Week 1). Be prepared to discuss. Note: Assessments built into the Learnscape scenarios are not required or tracked and do not affect the overall evaluation of this course.
    • View the Learnscape scenario titled “Learnscape 2: Tough Dad Approach” located in Blackboard (Week 1). Be prepared to discuss. Note: Assessments built into the Learnscape scenarios are not required or tracked and do not affect the overall evaluation of this course.

Activities

  • Discussion

Evaluation

  • None
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

20

2 Preparation

  • Reading(s)
    • Chapter 4: Human Resource Activities and Managers
    • Chapter 5: The Manager-Employee Relationship
  • Scenario (See Faculty Notes for more details)
    • View the Learnscape scenario titled “Learnscape 3: The Silent Group” located in Blackboard (Week 2). Be prepared to discuss. Note: Assessments built into the Learnscape scenarios are not required or tracked and do not affect the overall evaluation of this course.

Activities

  • Discussion

Evaluation

  • None
 

 

 

 

 

 

 

 

 

 

20

3 Preparation

  • Reading(s)
    • Chapter 6: Position Descriptions
    • Chapter 7: Employee Training
    • Chapter 8: Compensation and Benefits

Activities

  • Discussion

Evaluation

  • Quiz 1: Chapters 1 through 5
 

 

 

 

 

 

20

 

50

4 Preparation

  • Reading(s)
    • Chapter 9: Performance Appraisals
    • Chapter 10: Succession Planning

Activities

  • Discussion

Evaluation

  • Assignment 1: Health Care Human Resources Management
 

 

 

 

20

 

240

5 Preparation

  • Reading(s)
    • Chapter 11: Department Managers and the Recruiting Process
    • Case Study: “Didn’t Cut It? Hire Another” (located in Chapter 11)
    • Chapter 12: Civil Service Systems
    • Chapter 13: Conducting a Successful and Legal Selection Interview

Activities

  • Discussion

Evaluation

  • Quiz 2: Chapters 6 through 10
 

 

 

 

 

 

 

 

 

 

 

 

20

 

50

6 Preparation

    • Chapter 14: Managers and Employee Problems
    • Chapter 15: Addressing Problems before Taking Critical Action

Activities

  • Discussion

Evaluation

  • None
 

 

 

 

 

20

7 Preparation

  • Reading(s)
    • Chapter 16: Documentation
    • Case Study: “Relax, It’s Only a Little Paperwork” (located in Chapter 16)
    • Chapter 17: Terminating Employees
  • Scenario (See Faculty Notes for more details)
    • View the Learnscape scenario titled “Learnscape 4: The Repeat Offender” located in the Blackboard (Week 7). Be prepared to discuss. Note: Assessments built into the Learnscape scenarios are not required or tracked and do not affect the overall evaluation of this course.

Activities

  • Discussion

Evaluation

  • Quiz 3: Chapters 11 through 16
 

 

 

 

 

 

 

 

 

 

 

20

 

60

8 Preparation

  • Reading(s)
    • Chapter 18: Case Study: Balancing Needs
    • Chapter 19: Relations with Labor Unions

Activities

  • Discussion

Evaluation

  • Assignment 2: Human Resources Policies and Procedures
 

 

 

 

 

20

 

320

9 Preparation

  • Reading(s)
    • Chapter 20: Directions in Employee Relations
    • Chapter 21: Human Resources Arbitration

Activities

  • Discussion

Evaluation

  • None
 

 

 

 

 

20

10 Preparation

  • Reading(s)
    • Chapter 22: Using Human Resource Consultants
    • Chapter 23: Maintaining an Effective Human Resources Department

Activities

  • Discussion

Evaluation

  • Assignment 3: Human Resources Planning and Employee Relations
 

 

 

 

 

 

20

 

360

11 Preparation

  • Reading(s): None

Activities

  • Discussion

Evaluation

  • Quiz 4: Chapters 17 through 23
 

 

 

20

 

60

 

GRADING SCALE – GRADUATE

Assignment Total Points % of

Grade

Assignment 1: Health Care Human Resources Management 240 18%
Assignment 2: Human Resources Policies and Procedures 320 24%
Assignment 3: Human Resources Planning and Employee Relations 360 26%
Quiz 1 (open book – 1 attempt with a 2-hour time limit)

·         Chapters 1-5 (20 questions worth 2.5 points apiece)

50 3.5%
Quiz 2 (open book – 1 attempt with a 2-hour time limit)

·         Chapters 6-10 (20 questions worth 2.5 points apiece)

50 3.5%
Quiz 3 (open book – 1 attempt with a 2-hour time limit)

·         Chapters 11-16 (24 questions worth 2.5 points apiece)

60 4.5%
Quiz 3 (open book – 1 attempt with a 2-hour time limit)

·         Chapters 17-23 (24 questions worth 2.5 points apiece)

60 4.5%
Participation (11 discussions worth 20 points apiece) 220 16%
Totals 1,360 100%

 

 

Points Percentage Grade
1,224 – 1,360  90% – 100% A
1,088 – 1,223 80% – 89% B
   952 – 1,087 70% – 79% C
Below 952 Below 70% F

 

 

 


Labs

Learnscape Labs are used throughout this course to promote advanced learning opportunities.

Learnscape Labs student login instructions:

  • Students must access the Learnscape Labs through Blackboard. A link is provided within each week that students use the lab for direct access to the virtual environment.

For Learnscape Labs technical questions, Learnscape Labs Support is available at (866) 601-4525 or you may submit a ticket online at http://www.jblcourses.com/techsupport.

 

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